Write to us at this address. A plain e-mail is all it takes; no form or account is needed.
What to include
So that we can answer in one reply, please include:
- the e-mail address of your Caldyr account;
- your company or team name;
- what happened and what you expected instead, the steps that led there, and the text of any error you saw;
- when it happened, with your time zone.
Please do not send passwords, recovery phrases, API keys or other secrets.
Response time
Our response target is the one stated on the pricing page for the Team plan:
Email support · 48h SLA
Security reports
Report vulnerabilities as described in the security disclosure policy. The contact for security reports is also published in security.txt.